Post Office - Durmail Post Office

i have been waiting for a parcel from US cy013752026us i was sent a mail and emailed proof of purchase but since july nothing is happening

I am awaiting delivery of an item from china, using singapore post to Ghana.International Item Number: RQ242595535SG with local Item number: RI276659734ZA was last scanned on: 2014/04/04 at 12:34 Location last scanned: DURMAIL (HUB) Currently has status of: In transit According to tracking details this has been In transit, DURMAIL (HUB) since the 24 march 2014 despite having cleared customs. The item is a external hard dish and is expensive . Why is my package not being delivered????? I have made numerous calls but none of your staff can assist or have a clue what's going on or the reason why my parcel is retained. Are you going to refund my purchase fee if you do not deliver?? Can somebody tell me what the problem is and when I can expect delivery!! Regards Mr ALBERT ADJEYI