Worst customer experience ever!!! They are quick to call when you place an order but it's all down hill from there! Phone calls are never returned, e-mails are seldom returned, delivery takes twice as long as promised, false or incorrect courier tracking numbers are given for orders. When part of my order eventually arrived there was damage. When I reported it to them they even had the audacity to ask if I wanted to handle my own claim with their delivery company!!! I will remove this post once I have a satisfactory outcome from Firninic which at this stage I very much doubt will happen until I go the legal route :(
